Guild Insurance regularly analyses claims information to understand factors which may contribute to claims and complaints occurring. This analysis has highlighted a trend where claims involve treatment by at least two dentists.
Evaluating another dentist’s work
All dentists will at times treat a patient who’s had dental work carried out by another practitioner. And you may have questions about that treatment, such as when:
- the work may not seem to be up to the standard expected of a registered dentist;
- the treatment selected may not appear the be the ideal or obvious choice given the clinical situation or
- it may seem as though the treatment provided has not led to the intended or expected outcome
Dentists must be very mindful of how they handle these situations and what they say to or in front of the patient. It’s understandable that to provide treatment the dentist will want a complete understanding of prior treatment. However conversations about another practitioner’s treatment, if not conducted appropriately, may contribute to the patient lodging a complaint against that other dentist.
What can go wrong?
Not all situations where a dentist questions previous treatment will lead to issues arising. However the following case examples highlight how easily complaints can occur.