COMMON DENTIST CLAIMS

Are you sure it couldn’t happen to you?

Below are common scenarios many dentists believe will never happen…

Case study - nobody's perfect

On 23 December 2008 an ADA Branch received an email from a member…
Dental Risk - Dissatisfied Patient

Complaint management - handling the dissatisfied patient, part two

In the first part of this article we discussed the philosophy…

Why do people complain to the ADA about their dentist?

Unfortunately, with all the very best of intentions and with…

The second dentist and patient dissatisfaction

There is little doubt that in this day and age, patients are…

Patient complaints and early intervention

  Governments and health professionals around the world…

Consumer and board complaints - the New South Wales experience

In recent times it has been an increasing trend for patients…
Dental Risk - Dissatisfied Patient

Complaint management - handling the dissatisfied patient, part one

In all spheres, the risk management cycle is a three part process: …